GENERAL TERMS AND CONDITIONS OF USE AND SALE

This text defines the general rules of use and purchase on the website www.senkamilijas.com

Changes in Terms of Use

Senka Milijaš Atelier reserves the right to change the terms of use depending on the change in the offer of its services and (or) the applicable legal regulations. The Buyer is obliged to check the information related to the terms of business before each purchase. By using the site, the Buyer agrees to the terms of use and purchase, which he/she confirms by purchasing.

Purchase

Via the website www.senkamilijas.com , the sale of goods is performed within the registered activity of Senka Milijaš Atelier, Belgrade-New Belgrade, Uroša Martinovića 26, Register ID Number. 21463981, Tax Number. 111333484, Tel.: +381621985775, and the address for filing a complaint is: info@senkamilijas.com.

The basic features of the goods can be found on the website www.senkamilijas.com.

According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014), the purchase via our sales website www.senkamilijas.com is considered the online sale.

Goods being sold via the website www.senkamilijas.com have the properties necessary for the regular use of this type of goods in accordance with their purpose, which is defined in the Declaration.

The conformity of the goods to the contract is EXCLUSIVELY determined according to the properties and purpose of the goods as defined by the corresponding Declaration;

The selling price of the goods is indicated next to each item.

The possibility of purchasing goods with special price benefits and ∕ or with special sales incentives (promotional sales), shall be done in accordance with the conditions published on the website www.senkamilijas.com.

The Buyer can pay for the goods being purchased via the website www.senkamilijas.com by cash on delivery at the time of delivery.

By ticking the box for accepting the Terms of the website when creating the purchase order, the Buyer assumes the obligation to pay for the ordered goods.

Notices

Upon receipt of the order, the Seller is obliged to send an email to the Buyer confirming the order, which contains the name, price and quantity of ordered items, the total amount to be paid, the chosen method of payment and delivery, as well as information about addresses for delivery entered by the Buyer.

Sending an Order

The Seller undertakes to send the goods to the Buyer within 5 working days, counting from the day of the order in case of cash on delivery, or from the day of receipt of payment in case of payment to the Seller’s account, and the method of delivery chosen by the Buyer. In case of impossibility to send the goods, the Seller is obliged to inform the Buyer within 5 working days, counting from the day of the order.

The period of 5 working days does not apply to special-ordered goods, goods made according to special customer requirements and custom-made goods, but this period is extended by the specified time required for the manufacture of such goods.

The Seller shall not take responsibility for any unforeseen costs incurred due to delays in delivery and collection of the ordered goods by the Buyer.

The Buyer is obliged to provide the Seller with the correct data for the invoice and delivery of the goods (name and surname, full delivery address, size, model and quantity of the item). If the Buyer provides incorrect personal data or email address in the purchase process, the Seller shall not be held responsible for any issues in delivering or collecting the ordered goods.

When collecting the goods, the Buyer is obliged to check the quality and condition of the delivered goods.

If there is visible damage to the package in the form of torn parts or crushing, the Buyer is obliged to request the opening of the package in the presence of an official. If on that occasion it is established that the items are damaged, a report on the complaint is required.

All possible complaints will be resolved in accordance with the Terms and Conditions for Complaints and Return Process of Goods.

The court in Belgrade is competent for all disputes that may arise by and between the Seller and the Buyer, which cannot be resolved amicably and in the spirit of good business cooperation and practice.

Complaints

The Buyer is entitled to return the goods within 14 days from the date of purchase, unless the ordered and delivered goods are made according to special customer requirements, custom-made, or personalized.

The Buyer shall exercise this right by sending a statement of return of goods to the Seller no later than 14 days from the date of delivery of the goods in the ownership of the Buyer. The Seller is obliged to notify the Buyer of the receipt of this statement without delay. Please inform us about the cancellation of the purchase before returning the goods, to the e-mail: info@senkamilijas.com.

The Buyer must return the product unused, undamaged and in the original packaging.

The costs of returning the goods shall be borne by the Buyer, except in cases when the received product is defective or incorrect.

Senka Milijaš Atelier reserves the right not to receive back the product of the complaint if the inspection reveals that the product has been used.

Upon receipt and inspection of the returned product, the Seller is obliged to return to the Buyer the amount paid without delay, and no later than 30 days from the date of receipt of the returned products.

Sincerely yours,

Senka Milijaš Atelier

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